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 Frequently Asked Questions:

What if I cannot attend the scheduled course?

Course Cancellation by Student & Refund Policy:

General and Train the Trainer Course(s): To cancel a course enrollment and receive a refund of the course cost, call BAKA Core Training Center at (920) 574-3833 no later than 5 p.m. two business days prior to the course start date. Cancellations received after this day will not receive refunds. Cancellation received in advance of two business days will receive a full refund. Refund checks will be mailed within 10 business days of cancellation.

Administrator Certification Course: To cancel a course enrollment and receive a refund of the course cost, call BAKA Core Training Center at (920) 574-3833 no later than 5:00 p.m. the Tuesday prior to course start date (Day 1). Cancellations received after this day will not receive refunds but may transfer course cost to the next scheduled Administrator Course. A $250 cancellation fee will be withheld from all refunds. Refund checks will be mailed within 10 business days of cancellation.

*Note: (Saturday and Sunday are not “business days”).

Course Cancellation by BAKA Core Training Center(s):
If a course is cancelled due to inclement weather or instructor illness, 100% of course cost will be refunded or student may choose to enroll in a future course at BAKA Core Training Centers. Refund checks will be mailed within 10 working days of cancellation. Students will be notified of course cancellation by phone at the contact number provided during enrollment.

Do I need to enroll for a course or can I just show up as a “walk-in”?

Enrollment Policy: Individuals and corporations are required to create an online account to allow for course registration and payment. Specific course sizes are limited in allowable attendees. Please call 920-574-3833 prior to the start of the course time to ensure there are openings if you have not enrolled online. *Note: “Walk-in” students will be required to create an online account, pay prior to the course start.

How should I dress?

Dress Code:

 It is the intention of BAKA Core Training Centers (CTC) to promote a classroom environment free of safety hazards, offensive behavior or harassment of any kind.  It is also the intention of BAKA CTC to minimize distractions and disruptions due to personal appearance, grooming, attire and/or hygiene.  Students violating the dress/hygiene code may be asked to remove items violating the dress code, to turn clothing inside out or to leave the classroom.

Modesty will be the dominant feature in all clothing. Behavior, attitude and community standards take precedence over individual clothing and hairstyle. The course instructor is the final authority concerning propriety of clothes, hairstyle, and jewelry.

The following dress code will be enforced:


  • Pants/Jeans/Shorts must be appropriately sized, fitting in the waist, crotch, and leg; not baggy, oversized or excessively tight.
  • Leggings, yoga pants, or tights are prohibited, except when the over garment is at least fingertip length or worn under shorts or skirts.
  • No holes, rips or tears exposing under garments or skin more than 3 inches above the knee.


  • Shirts will be short or long sleeve in grades 3-12. The standard to be used to determine if a shirt is sleeveless or not will be: 3 visible seams (neck, shoulder and hem)
  • Shirts must be appropriately sized in the shoulders, sleeves, and length; not baggy or excessively tight.
  • The shirt/top must cover the midriff at all times (e.g., standing, sitting, stretching and bending)
  • Exposure of breast cleavage and/or midriff is prohibited
  • The shirt/top cannot be oversized/undersized and may not extend below the natural crotch on males and females

The following will not be permitted:

  • Muscle shirts (includes undershirts)
  • Tank tops
  • Garments with spaghetti straps
  • Crop tops
  • Halters
  • Midriffs

Shorts or Skirts

  •   Shorts are permitted as follows:
  •    – No shorter than 3 inches above the top of the knee
  •    – May not be oversized, wide-legged, full thigh or wind shorts
  •   Dress and skirt length must be no shorter than 3 inches above the top of the kneecap
  •  Dress and skirt slit must not exceed 3 inches above the top of the kneecap


  • Shoes must be worn at all times
  • No house shoes or slippers
  • No shoes with wheels


  • Neatly trimmed facial hair is permitted. 
  • Must wear hair in such a way that it does not obstruct the view of the eyes
  • Must wear or groom hair in such a way that the style is not distracting to the classroom environment


  • Clothing items must be free of pictures, emblems and/or writings that are lewd or obscene
  • Clothing items must not advertise or depict tobacco products, alcoholic beverages, drugs, violence, vulgarity, gang symbolism, sexual symbolism and/or illegal substances.
  • Clothing items or style may not be construed as gang related or indicative of gang identification, including bandannas
  • No trench coats or dusters
  • All clothing and grooming should conform to standards that may not, in the instructor’s opinion, cause disruption of or interference with normal training center operations or safety.

The Following Will Not Be Permitted:

  • Tight fitting dresses, pants, or skirts
  • See “through” or see “in” garments
  • Any clothing that reveals skin or undergarments
  • Bathing Suits
  • Excessively torn or ripped attire
  • Cut-off clothing
  • Any visible belt chain that may (or may not) be attached to a pocket item
  • Cleats
  • Headgear will not be worn or carried during school hours in any building or gymnasium to include hats caps, bandanas, sweatbands, ear muffs, toboggans, kerchiefs, wraps, scarves, turbans, nets. Etc.
  • Sunglasses will not be worn during course hours.
  • Obvious pajamas or sleep wear
  • Chains or jewelry that have the potential to be used as a weapon (Examples; heavy neck chains, double or triple rings, wallet chains, chain belts, safety pins, etc.)
  • Leather collars or collars intended for use on animals may not be worn on the property
  • Gloves on hands
  • Decorative facial art
  • Shoes with pop out rollers

What should I bring to class?

Student Identification:

Students must check-in on the course start date and present an photo identification card issued by the state or federal government (examples:  Driver’s License, State ID card, Military ID card, Passport, etc.).  Students without a photo ID will not be allowed to begin the course.

Food/Snacks:  Students may bring snacks and a bag lunch to training.  There is a refrigerator available in the breakroom for student use.  Any snacks/lunches left behind by students will be discarded at the end of the business day (5 pm).

Will I receive something to show I attended and successfully completed the course?

Testing, Course Completion  & Verification:


  • Tests are “open book” meaning Students may refer to personal notes, the manual and the workbook during the test.
  • If a Student does not pass a test, they will discuss the missed questions with the instructor and re-take a different test the same day. Students who leave the training center prior to grading of exams and/or  are unable to re-take a different test the same day will NOT receive “Passing” grade and no certificate of completion or registration with CCDET or the American Red Cross will be issued.

Course Completion and Verification:

Enrolled students with no outstanding fees and who have met  all applicable course criteria for “Pass” will be issued a certificate of completion.  Certificates of completion will be mailed to the company account or individual account contact who registered for the course online.   American Red Cross Courses will receive an American Red Cross successful completion card.  Additionally, courses required by the Department of Health Services will be submitted to CCDET for addition to the on-line student registry. Payment is due no later than the 8th day after the date of class or students will not be uploaded to the UWGB Registry.

Will there be a break?

Break Policy:

Breaks are offered for courses exceeding 2 hours in length.  Courses with up to 4 training hours will receive 1 ten minute break.  All day (8 + hours) courses will be provided with ½ hour lunch break and 3 ten minute breaks throughout the duration of the course.  Students are encouraged to utilize the break rooms provided.  Coffee and water are provided in the break room at the training center at no cost.

Are there restaurants nearby for lunch?

Nearby Restaurants/Food:

Yes.  Several restaurants are located nearby BAKA Core Training Center(s).  A map of nearby restaurants will be posted at each training location.  Students are also welcome to bring their own lunches with them and may store them, if labeled, in the break room refrigerator/freezer.

Are there vending machines?

On-site vending:

Our Appleton location does have a beverage and snack machine available in the building break room.  Students are allowed to bring beverages and snacks with them to class.

Our West Bend locations does not have beverage or snack machines, but does provide water and coffee to students.  Students are allowed to bring beverages and snacks with them to class.

Student Code of Conduct


BAKA Core Training Centers firmly believe learning best takes place in an orderly environment.  The purpose of the Student Code of Conduct is to communicate expectations regarding acceptable conduct in the training centers in order to provide a positive learning environment for all students.  The code of conduct is in effect from the time the student enters the training center building until the student exits the training center building at the end of their course(s).

Behavior Expectations:

All students are expected to:

  • Arrive on-time to the enrolled course, with valid Identification ready to lear
  • Turn off and store out of sight all telecommunications devices such as cellular phones, pagers/beepers. *Students may possess telecommunications items and may utilize them during break and lunch periods.  **Instructors may permit individual students to maintain telecommunication devices in an “ON” mode for emergency situations on a case by case basis.  Students are expected to see the instructor in advance of class start time for permission.
  • Adhere to the dress code.
  • Show respect and courtesy to other people at all times.
  • Show respect for property inside and outside the training center.
  • Behave in a manner that does not endanger themselves or others.

Unacceptable Behavior:

  1. Fighting: Mutual combat in which all parties have contributed to the situation by  verbal and/or physical action
  2. Harassment: Participating in, or conspiring for others to engage in acts that injure, degrade or disgrace other individuals.
  3. Sexual, Racial, Religious Harassment and Violence.
  4. Bullying: Repeated behavior by a student or group of students that is intended to cause the victim to feel: frightened, threatened, intimidated, humiliated, shamed, disgraced, ostracized, or physically abused.

There are three types of bullying:

  • Verbal bullying is saying or writing disrespectful things. Verbal bullying includes:
    • Teasing
    • Name-calling
    • Inappropriate sexual comments
    • Taunting
    • Threatening to cause harm
  • Social bullying, sometimes referred to as relational bullying, involves hurting someone’s reputation or relationships. Social bullying includes:
    • Leaving someone out on purpose
    • Telling other individuals not to be friends with someone
    • Spreading rumors about someone
    • Embarrassing someone in public
  • Physical bullying involves hurting a person’s body or possessions. Physical bullying includes:
    • Hitting/kicking/pinching
    • Spitting
    • Tripping/pushing
    • Taking or breaking someone’s property
    • Making mean or rude hand gestures
  1. Possession of a Firearm
  1. Possession of a weapon other than a firearm which could cause harm
  1. Assault: Acting with intent to cause fear in another of immediate bodily injury, harm or death or intentionally inflicting or attempting to inflict bodily harm upon another person.
  1. Unauthorized Use of Training Center Property: Unauthorized or illegal use of training center property.
  1. Willful Damage to Training Center property.
  1. Willful Damage to property of Staff Members and Others
  1. Theft: Of training center, staff or other student property.
  1. Gambling: The playing of a game of change for stakes.
  1. Disorderly Conduct: Engaging in offensive, obscene or abusive language or in boisterous or noisy conduct.
  1. Use, Possession, Distribution or Sale of Illegal drugs, alcohol, narcotics, drug paraphernalia, or simulated drugs: Students who violate the rules concerning the use of alcohol or drugs will be subject to:
  • Employer Notification (if a corporate account)
  • Notification of Local Law Enforcement
  1. Fire Alarms/911: The sounding of false fire alarms or false 911 calls.
  2. Terroristic Threats (a bomb threat is an example)
    • Making of bomb or other terroristic threats verbally, by telephone, by letter or through other means of communication will result in:
      • Immediate removal from CTC property
      • Immediate notification of Law Enforcement Agency
  1. Inappropriate use of technology: Technology includes: computers, televisions, video or audio recorders or players, cellular phones, pagers, beepers, tablets, laptops, etc.
    • Technology misuse involves:
      • Using unauthorized programs, software, videos, CD’s or audiotapes
      • Attempting to bypass or alter computer security
      • Unauthorized modifications to computer configuration (desktop pattern, sounds, etc)
      • Attempting to access, add, copy, delete, transfer or alter information or files of another person or organization without permission.
      • Using technology to access, transfer, copy or store inappropriate messages or material.
      • Using technology resources for commercial, personal profit, or illegal enterprises.
  1. Academic dishonesty:
    • Cheating
      • Deceptive act in which a student attempts to show knowledge which is not theirs or resulting from the students own efforts.
    • Plagiarism
      • Presenting of ideas /information from someone else, as though the ideas, information, words or facts are the student’s own.


Corrective Measures:

  1. Authority to remove student from a class:
    1. In the event of code of conduct violations, a student may be removed from a specific class.
    2. The student account holder or corporate account holder will be notified of the removal of student.
    3. A refund will not be issued to student or corporate accounts when the student is removed from the class due to violation of the Student Code of Conduct.
  2. Notification of Law Enforcement Agencies:
    1. Students found to have violated state, local or federal laws while on the Training Center property will be referred to local law enforcement by the instructor. If the officer indicates an arrest of the student will be made, with or without warrant, that officer shall have complete jurisdiction and responsibility in the matter and the Instructor shall not interfere with the removal of the student from the building.
    2. The account holder will be notified of local law enforcement agency involvement.